Support and Maintenance Service

Hardware Maintenance Service

Option provides various kind of hardware support services to suit for your needs. We cover wide varities of hardware maintenance service including:

  • PC and server
  • Printers
  • Network equipement
  • Accessories

We offer different service levels, full range of hardware equipement and on loan units to meet your toughest requirements.

Network Support Service

A healthy network means productivity. How to keep your network healthy? Option is your answer. We offer a various kind of network maintenance services to monitor your network and keep it running;

  • Router and Firewall configuration management
  • Security appliance configuration management
  • Network health checking service
  • Vulnerability assessment

 

Remote Helpdesk Service

Need our expert to help your user to troubleshoot their laptops and PCs in a second? If the user can access internet, no matter how far it is we can help your users to troubleshoot their laptop or PC remotely. Windows, LINUX or even macintsoh wouldn’t be a problem. You and your user can enjoy:

  • Remote diagnostics
  • Remote troubleshooting
  • Tickets for every incidents for tracking propose
  • Online face to face chatting (depends on the system)
  • On demand troubleshooting

All remote sessions are 256 AES encrypted to ensure that no information will be leaked and maintain the user privacy. Please call us for more information and details.